TERMS & CONDITIONS

These Terms and Conditions shall apply to all purchases made to ALMABLISS (“ALMABLISS”, “we”, “us”). By placing your order with us you are accepting these Terms and Conditions. Where you do not accept these Terms and Conditions in full, you should not access the contents of this website and should cease using it immediately.

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We reserve the right to amend these Terms and Conditions at any time. Any such amendments will be effective immediately upon posting to this website. It is your responsibility to review these Terms and Conditions regularly. By continuing to access or use the website after any such amendment, you agree to be bound by the Terms and Conditions as amended.

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1. ABOUT ALMABLISS

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We are ALMABLISS, a sole proprietorship owned by Charikleia S. Vergi, registered in Greece at the General Commercial Registry. Our registered office is at Agias Varvaras 57, Aktaio, 265 04 Patras, Greece, and our Greek Tax Number is 079815597.

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You can contact us at that address, via email on enquiries@almabliss.com, or by telephone on +30 694 843 3590, Monday to Friday, 9:00am to 5:00pm CET.

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If we need to contact you, we will do so by telephone or by writing to you via the email address or postal address you have provided to us.

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2. PRICES & DISCOUNTS

 

Our prices are in Euros (€) and include VAT. You don't pay for delivery in addition if your Order amount is over €90.

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When you submit your Order, you are accepting to purchase the product(s) at the price set out in the Order, at the time of the Order. ALMABLISS reserves the right to modify its prices at any time without notice but we guarantee to the buyer the application of the price agreed at the moment of the Order Confirmation.

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Discount Codes and Vouchers cannot be combined with each other, do not apply to products on sale or on promotion, and can only be used once. All offers and promotions are dependent on stock availability and orders must be made prior to 11:59pm CET on the closing or expiry date of the Code (if one is specified).

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3. PAYMENTS

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At ALMABLISS, we offer a variety of convenient and secure payment options to make your shopping experience seamless. All our payment methods are encrypted and secure, ensuring the safety of your financial information during transactions. The online payment methods offered are shown during the Checkout process. Payments must be made by Credit Card, Debit Card or PayPal. You can choose from the following payment methods:

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• Debit Card/Credit Card: We accept major debit cards and credit cards, including Visa, Mastercard, American Express, Diners, Visa Electron, Maestro, Cartes Bancaires and Discover. Simply enter your card details during Checkout to make your payment safely and securely.

• PayPal: Safely and securely complete your purchase using your PayPal account. PayPal allows you to pay using your linked bank account, credit card, or PayPal balance. If you chose PayPal as your payment method, at the end of the Checkout process you will be automatically directed to PayPal's website to make your payment.

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Payment must be made before the Order is confirmed. If we are unable to accept or fulfil your Order for any reason then we will refund any money paid by you in respect of the Order. We will not dispatch the product(s) until we receive payment in full.

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For payment by card, all credit or debit cardholders and bank account holders respectively may be dependent on authorisation and authentication. If the issuer of your payment card or our payments service provider refuses to or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the product(s) which you have ordered as a result.

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Your payment details are not saved anywhere on the site. They are passed securely to our payments processor for authorisation by your bank or payment provider. Those methods also ensure that no piece of information can be used by any disinterested party, as they are based on protected algorithms, transmitting encrypted information, so that it is only visible for bank entities.

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Please note that the availability of payment methods may vary depending on your location and other factors. If your currency is different from Euros then the payments system will normally automatically make the currency conversion based on the current Exchange Rate. Currency fluctuations and Card charges may affect the total amount billed on your Card/Bank Account. We are not responsible for any currency fluctuations or additional charges made by your card issuer/bank account.

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For any enquiries or assistance regarding payment methods, feel free to contact our Customer Support Team at enquiries@almabliss.com.

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4. SHIPPING & DELIVERY POLICY

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Delivery Costs and Delivery Times based on the country of destination are shown on this link. All orders are prepared by us within 24 hours (during working days only) from the payment / order confirmation date. As soon as an order is dispatched, a Confirmation Email is sent to the customer including a Tracking Number, that allows the customer to track their order. Every status update will be notified to the customer. If needed, the Courier Company may contact the customer via the telephone number that they have provided.

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Estimated delivery times to the customer's address are displayed during the Checkout and are calculated in working days from the Order Date. Deliveries take place from Monday to Friday. Transit times are indicative; the exact transit time may differ from the standard depending on the accessibility of the delivery area, on the day of the week or on any unpredicted / emergency situations. During peak seasons courier companies may experience a slight delay in delivery. We cannot be held responsible for any delays once the products have left us and are in possession of the courier.

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If you have any questions or issues regarding deliveries, please contact us for assistance.

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5. RETURNS & REFUNDS POLICY

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ALMABLISS accepts returns and exchanges up to 14 calendar days after the Delivery Date. The customer may ask for a return (with a refund) or for an exchange in the following two scenarios:

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1. The customer received the product damaged, faulty or it did not match the listing description: In the unlikely event of this happening, we will issue a refund to the customer and we will pay for the shipping costs of the returned product from the customer to ALMABLISS.

2. The product is in an unused and perfect condition but the customer has changed his/her mind and wishes to return it and get a refund: In this case we will issue a refund to the customer for the price of the product but the customer is responsible for supporting the shipping costs of the returned product from the customer to ALMABLISS.

Returns should include the product with any other items that came with it (box and/or pouch). Returns should be trackable and the customer should provide ALMABLISS a Tracking Number once the product is dispatched to ALMABLISS’s address. Any refund or exchange will only be issued once ALMABLISS receives the returned product.

All products must be counted and checked at the time of delivery. Any damage, faults or product mismatch must be reported on receipt of the products within 48 hours of delivery. This does not affect your statutory rights as a consumer. In order to return and/or exchange a product, the customer must first send an email to enquiries@almabliss.com explaining the request and situation, including the Order Number, the Name of the Product and its SKU code (as shown on the Order Confirmation). If the product was received damaged, faulty or did not match the listing description then the customer needs to include evidence of that on the email message including photo(s) and/or video(s) attached. The request will be acknowledged by ALMABLISS via email within 2 working days. The customer will then receive further guidance and all the instructions to follow by email.

Regarding scenario 2 above, the product to be returned must be in perfect condition, without any signs of use and with the original box/pouch/packaging, otherwise no refund may be accepted. It is the customer's responsibility to provide suitable packaging to ensure that the product reaches ALMABLISS in perfect condition. If the product is not received in perfect condition, the refund may not be processed.

Products purchased during sales or promotion campaigns will be refunded according to the conditions of the campaign. If the partial or total return of an order invalidates the promotion under which the purchase was made, ALMABLISS reserves the right to make the refund by recalculating the discounts of the order applying the conditions in force at the time of making the purchase.

No credit or refund will be given for any losses due to the incorrect storage or handling by the customer of any products supplied by ALMABLISS. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question.

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We reserve the right to cancel the contract between you and us if, in the unlikely scenario, we find that we have insufficient stock to deliver the products you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error. If we do cancel the contract between you and us, we will notify you by e-mail and will recredit your account any sum deducted by us. We will not be obliged to offer any additional compensation for any disappointment caused.

If you have questions or issues regarding Returns and Refunds please contact us on enquiries@almabliss.com.

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6. PRIVACY & COOKIES POLICY

 

This Privacy Policy explains how ALMABLISS ("we," "us," or "our") collects, uses, shares, and protects personal information obtained from users ("you," "your," or "user") of our website www.almabliss.com and related services. By using our website, you agree to the terms outlined in this Privacy Policy.

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We may collect various types of personal information, including:

• Personal Identification Information: This includes your name, email address, telephone number, shipping/billing address, and other information you provide when making a purchase or creating an account.

• Payment Information: We collect payment details necessary to process transactions on our website. Please note that payment information is securely handled by our payment processors, and we do not store such details.

• Device Information: We may collect information about your device, including IP address, browser type, operating system, and other technical details when you interact with our website.

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We use the collected information for the following purposes:

• To process orders and provide products or services requested.

• To personalise user experience and improve our website's content and offerings.

• To communicate with you regarding orders, enquiries, and promotional offers.

• To analyse trends, track user interactions, and enhance the functionality of our website.

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We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website or servicing you, subject to confidentiality agreements. We may also disclose your information when required by law or to protect our rights, property, or safety, or that of others.

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We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure; therefore, we cannot guarantee absolute security.

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You have the right to access, correct, or delete your personal information held by us. You may also opt out of receiving marketing communications from us by following the unsubscribe instructions included in these communications.

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We reserve the right to update this Privacy Policy as necessary, and to reflect changes in our practices or for legal reasons. Any updates will be placed on this page with a revised date.

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If you have any questions about this Privacy Policy or our data practices, please contact us at enquiries@almabliss.com.

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This Privacy Policy was last updated on 17th December 2023.

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The below Cookies Policy explains how ALMABLISS ("we", "us", or "our") uses cookies and similar technologies when you visit our website www.almabliss.com. By using our website, you consent to the use of cookies as described in this policy.

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Cookies are small text files placed on your device when you visit a website. They help the website recognise your device and store information about your preferences or actions. Cookies can be "session" cookies (deleted after you close your browser) or "persistent" cookies (remain on your device until they expire or you delete them).

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We use cookies for the following purposes:

1. Essential cookies: These cookies are necessary for the website to function properly. They enable core functionalities such as security, account authentication, and accessibility.

2. Performance cookies: We use these cookies to analyse how visitors use our website, including which pages they visit and any errors encountered. This helps us improve the website's performance and user experience.

3. Functional cookies: These cookies allow us to remember choices you make on the website (such as your preferred language or region) and provide enhanced, personalised features.

4. Advertising cookies: We work with third-party advertising partners that may use cookies to deliver advertisements relevant to your interests based on your browsing history and interaction with our website.

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Types of cookies we use:

• First-party cookies: These are set by ALMABLISS and are essential for the website's functionality.

• Third-party cookies: These cookies are set by third-party services we use, such as Google Analytics, social media platforms, and advertising networks.

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Your choices regarding cookies:

You can manage or delete cookies based on your preferences. Most web browsers allow some control over cookies through browser settings. Please note that disabling cookies may impact certain features and functionalities of the website.

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We may update this Cookies Policy as necessary, and to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for any updates.

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If you have any questions about this Cookies Policy or our practices regarding cookies, please contact us on enquiries@almabliss.com.

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This Cookie Policy was last updated on 17th December 2023.

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7. COPYRIGHT, TRADEMARK AND INTELLECTUAL PROPERTY

 

All ALMABLISS Signature products and materials on this site (across all site pages of www.almabliss.com), and the site itself, are protected by copyrights, designs, trademarks and/or all other intellectual property rights. These materials are owned by ALMABLISS. Such materials include, but are not limited to, the product designs, the photographs, images, videos, illustrations, text, logos, branding, trademarks, graphic design and other materials contained in this site. All rights are reserved, worldwide.

You are expressly prohibited from:

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• Reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the ALMABLISS Signature products and website content including without limitation, any images and any videos in any format of the products and their descriptions and other material made available on the website; and

• Removing, modifying or using any registered or unregistered marks, logos or design owned by ALMABLISS, and doing anything that may be seen to take unfair advantage of the reputation and goodwill of ALMABLISS or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to ALMABLISS.