ALMABLISS Jewellery FAQ

Our demi-fine jewellery is crafted using gold-plated sterling silver, which provides a durable and beautiful base for our designs. We incorporate semi-precious gemstones, such as amethyst, citrine, garnet, and more, that are natural and sourced from reputable suppliers. We value ethical sourcing practices and strive to provide high-quality gemstones in our designs. However, we may occasionally use lab-created gemstones, such as high quality CZ that offer excellent brillance and are eco-friendly alternatives.

Gold-plated sterling silver is a jewellery material that consists of a base metal of sterling silver, which is then coated with a layer of gold. This technique combines the beauty and durability of sterling silver with the luxurious appearance of gold. ALMABLISS jewellery is crafted using 14K gold on 925 sterling silver.

Semi-precious stones are a category of gemstones that are valued for their beauty, rarity, and durability but are considered less valuable than precious gemstones like diamonds, rubies, sapphires, and emeralds. They include stones like amethyst, citrine, garnet, peridot, aquamarine, topaz, opal, turquoise, and tourmaline. It’s important to note that the classification of gemstones as “precious” or “semi-precious” is primarily a commercial distinction and does not necessarily reflect the actual value or beauty of the stones. Some semi-precious stones can be highly valuable and sought after, while certain precious gemstones may be less valuable due to factors such as rarity, size, or quality.

The longevity of gold plating depends on various factors such as frequency of wear, exposure to chemicals, and individual body chemistry. With proper care and maintenance, the gold plating on your jewellery can last for several months to a few years. You can also consider getting your jewellery re-plated to restore its original shine and lustre.

Yes, our jewellery is nickel-free. We understand the concerns regarding nickel allergies, and we take care to use materials that are safe and suitable for those with sensitivities. We only use 925 sterling silver and 14K gold.

While gold-plated jewellery is generally hypoallergenic, individuals with sensitive skin or metal allergies may still experience some reactions. It’s recommended to perform a patch test or consult with a dermatologist before wearing gold-plated jewellery to ensure compatibility with your skin.

We source our gemstones from trusted suppliers who provide assurances regarding their authenticity. Additionally, we work with professional gemologists to verify the quality and authenticity of the gemstones used in our jewellery.

Rhodium plating on white gold jewels enhances their appearance by providing a bright white surface, improving scratch resistance, and boosting luster. This thin protective layer prevents tarnishing and offers hypoallergenic properties for those with allergies to certain white gold alloys. While offering a pristine and brilliant look, it requires periodic re-plating to maintain its effects over time.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your demi-fine jewellery, you may return it within 14 days from the date you received your order, provided that the product is unworn, in its original condition, and accompanied by the original packaging.

The customer may ask for a return (with a refund) or for an exchange in the following two scenarios:

Scenario 1: The customer received the product damaged, faulty or it did not match the listing description: In the unlikely event of this happening, we will issue a refund to the customer and we will pay for the shipping costs of the returned product from the customer to ALMABLISS.

Scenario 2: The product is in an unused and perfect condition but the customer has changed his/her mind and wishes to return it and get a refund: In this case we will issue a refund to the customer for the price of the product but the customer is responsible for supporting the shipping costs of the returned product from the customer to ALMABLISS.

You can read more information about our Returns & Refunds Policy in section 5 of our Terms & Conditions.

If you have any further questions, concerns, comments or need assistance, our Customer Support team is here to help. You can reach us through the Contact Us page on our website, where you find our address, email address, telephone number and a form that you can use to submit questions or comments.

Due to our efficient order preparation process, we cannot guarantee that we will be able to process your request in time to make the desired change. Nevertheless, we encourage you to reach out to our Customer Support team as soon as possible. They will make every effort to accommodate your request to the best of their ability.

Once an order has been shipped, it is no longer possible to cancel it. If you need to cancel your order, we advise you to inform us as soon as possible by contacting our Customer Support team. We will make every effort to accommodate your request. Alternatively, you can check your user profile page where you may have the option to manually cancel your orders. However, if you do not see a “Cancel” button, it is highly likely that your order has already been dispatched and cannot be cancelled at that stage.